Ticket Terms & Conditions
On arrival at the park
When you arrive you will need to show us a printed copy of your ticket confirmation or an electronic copy on your mobile device. We will need to scan the smart code on it and then you’re all good to go.
If we need to cancel
We may have to cancel due to inclement weather or any other operational reason. If this happens, you are welcome to reschedule your visit to an alternative date. If you do not visit on any of the other remaining event nights, then we will automatically refund your ticket purchase shortly after 6 January, 2020. In the unlikely event that we have to cancel we will update our website home page, official social media channels and send you an E-Mail immediately.
If you need to cancel
We’re really sorry to hear you can’t make it. You don’t need to contact us. Unfortunately advance ticket purchases are non-refundable and non-amendable.
If you have made a mistake
Don’t worry – we will happily refund, amend and/or rectify any online purchases up to 24 hours after the original payment was made providing this is also more than 24 hours prior to the date you have selected to attend Wonder Nights. Please send us an E-Mail to firstname.lastname@example.org stating your order number and how we can assist you further.
Right of admission
Tickets are issued in accordance with these terms and conditions of admission, which we will ask you to agree to when you make a purchase on our website. Everyone in your group 3 or older will require an admission ticket. Children 15 or under must be accompanied by at least one person who is 18 or older.
We reserve the right to review and subsequently change the rates at any time. We reserve the right to refuse admission or remove from the park anyone should we deem it necessary to do so. This includes a participant who does not comply with our safety rules or appears to be under the influence of drugs or alcohol. No refunds or amendments are permitted under this clause. We may also temporarily alter or change any part of the advertised experience for any reason. Some routes and advertised activities may not be available due to technical issues, changes in terrain, temporary ground conditions, special events and/or inclement weather.