Terms & Conditions
We want you to have an amazing time here. We’re all human and sometimes plans don’t come to fruition.
Admission Terms and Conditions
This is our position on how we fairly assist those that require further assistance.
When you arrive
you will need to show us a printed copy of your order confirmation or an electronic copy on your mobile device. We will simply scan the smart code on it and then you’re good to go. Nice try – but you will not be able to enter prior to your time slot. Don’t worry though – you can discover Stables Courtyard and Traders Alley beforehand as these areas are not in the admission area.
If you need to cancel
Advance bookings are non-refundable but are amendable. Your booking is entirely flexible and you can continue to amend your booking date and/or time as many times as you like. Simply give us a call on 0371 789 2000 quoting your transaction reference and we will happily assist you further.
Amending future bookings
More than 48hr notice – FREE
Less than 48hr notice – £5 per person
If we need to cancel
Unfortunately we may have to cancel due to inclement weather or any other operational reason outside of our safe operating protocols. In the unlikely event that we have to cancel we will update the header on our website home page and social media channels immediately.
If the reason for cancellation is weather related, you will be welcome to reschedule your visit to an alternative date for free or receive a credit voucher to redeem in the future.
In the unlikely event that we have to cancel for any other reason you will be welcome to reschedule your visit to an alternative date for free or receive a full refund.
If you are late and miss your timed entry slot please rest-assured that we will endeavour to accommodate you – but this is not guaranteed. Whilst we do not wish to disappoint, ultimately we may have to turn you away if we are booked to capacity. If you have been refused admission because of this you are not entitled to a refund but please give us a call when you return home and we will reschedule your visit to another date for £5 per person.
Unfortunately we are not able to assist you further if you fail to attend Wonder Nights. Your place on a specified date was reserved and we did not re-sell your ticket to someone else.
Right of admission
Tickets are issued in accordance with these terms and conditions of admission. Everyone in your group will require a ticket, including Children 3 or under. Children under 16 must be accompanied by a person who is 18+.
We reserve the right to review and subsequently change the rates at any time. We reserve the right to refuse admission or remove from the park anyone should we deem it necessary to do so. This includes a participant who does not comply with our safety rules or appears to be under the influence of drugs or alcohol. No refunds or amendments are permitted under this clause. We may also temporarily alter or change any part of the advertised experience for any reason. Some routes and advertised activities may not be available due to technical issues, changes in terrain, temporary ground conditions, special events and/or inclement weather.