Frequently Asked Questions
Need help? We’ll solve that mystery!
Find out all you need to know in advance here. If there is anything we can help you with on the day then please talk with one of us at the main entrance.
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Do I need to buy tickets in advance?
Yes – as we need to control capacity due to current Government restrictions, you will be required to purchase tickets online in advance this year. No tickets are available to purchase at the entrance.
I haven’t received my E-Mail ticket confirmation?
First, please check your Junk E-Mail folder. If you still can’t find it, please send us an E-Mail to firstname.lastname@example.org with the surname and telephone number used and approximately when the payment was made. We will retrieve your order, correct the information and re-send your ticket confirmation to you.
I haven’t received any physical tickets?
Don’t worry – you don’t need any! When you arrive you will need to show us a printed copy of your ticket confirmation or an electronic copy on your mobile device. We will need to scan the smart code on it and then you’re all good to go.
I’ve lost my E-Mail ticket confirmation – can I get a duplicate?
Don’t worry – we’ll automatically send you a new one the day before your visit. There is no need to contact us.
Can I amend my visit date/arrival time?
Yes – you can amend your visit date for free if you purchased cancellation cover, or for £5 if you haven’t purchased cancellation cover. Just give us a call on 0371 789 1024 between 9.00am – 7.00pm and we’ll happily assist you further.
The Experience in 2020
How does this year compare to previous years?
Due to the impact of COVID-19, Wonder Nights – The World of Make Believe is a smaller version of the usual Wonder Nights experience. We have designed a brand-new attraction to provide a magical experience for families with Children this year and very much hope to bring back the light shows next year.
Can you explore after dark?
Yes – after dark is our most popular time to visit, when the homes and scenes are decorated with beautiful fairy lights and effects and the path is illuminated at low level to safely explore the trail. If you would like to see the gardens after dark, book a ticket for 4.00pm or later.
Are you illuminating the whole garden this year?
No – this year the entire Earl’s Garden and it’s trees will not be illuminated; but we are installing path and scene lighting so that you can explore the attraction after dark. This will create a more natural exploration, where you can discover the intricate nature of seeing where all the magical fairies and characters live! If you would like to see the gardens after dark, book a ticket for 4.00pm or later.
Will there be any light shows this year?
No – unfortunately due to the current Government COVID-19 restrictions, there will be no light shows this year as we are not allowed to gather people together.
Will the Mansion be open this year?
No – unfortunately due to the current Government COVID-19 restrictions, the mansion will remain closed this year as we are not allowed to gather people together.
Will there be any character meet and greets?
No – unfortunately due to the current Government COVID-19 restrictions, we are not able to bring in costumed characters this year. We also hope Father Christmas will drop by to see us again next year!
What time do you open/close?
Wonder Nights – The World of Make Believe is open on select dates from 2.00pm until at least 7.00pm. We turn our lights on at 4.00pm. On some days we extend our opening hours. Please see our dedicated page for the latest opening times HERE.
How long will it take to explore?
Please allow at least one hour to walk the trail if you arrive before 4.00pm. Wonder Nights is more popular after dark, so it may take longer if you join us after 4.00pm.
How long is the garden trail?
The walking route this year is 0.5m long and significantly shorter than normal, however each scene is interpreted with character stories and poems so the overall pacing is likely to be slower than normal.
What times do the shows start?
There are no set show times this year. Once you are in, you are free to explore the one way trail in your own time.
How far will I have to walk?
You should expect to walk at least one mile during the course of your visit.
What refreshments will be available?
You can purchase hot drinks and snacks at the entrance building and in the Marshmallow toasting area outside. If you are here before 4.00pm you can also eat at The Farriers, The Orangery or The Edgcumbe Arms.
Travel & Directions
Is there car parking?
Yes – check out our Directions page HERE. Wonder Nights is located within the boundary of Mount Edgcumbe Country Park. All car parks are owned and operated by the Council. The car parks are chargeable and shared with other visitors to the park. Any vehicles are left entirely at the owners’ risk.
Can I take the Ferry?
Yes – the Cremyll Ferry is operating daily on its revised winter timetable. The last ferry leaves Cremyll Quay at 6.00pm. Please bring a torch to find your way if you plan to visit after dark. Check out our Directions page HERE to find out more.
Can I take the Bus?
Yes – check our Directions page HERE to find out more about coming by Bus from Plymouth and the surrounding villages. Please bring a torch to find your way if you plan to visit after dark.
Can we bring a Coach?
Yes – drivers can drop-off passengers close to admissions, but your driver will then need to park the coach in the designated area at Barn Pool, which is about a 10 minute walk away from the Wonder Nights entrance. For easier access to the park, please enter via the vehicle exit. Coach parking is free.
What should I wear?
It is the responsibility of all visitors to ensure that they are dressed appropriately for winter weather conditions. Temperatures can vary dramatically here. We also highly recommend you wear sensible closed and sturdy footwear.
Can I bring my dog?
Unfortunately we are unable to welcome dogs to this event – with the exception of assistance dogs. Dogs are not permitted in the historical Earl’s Garden year-round , so this policy is not unique to Wonder Nights. We also use special effects and loud sounds here, so the overall environment is simply not suitable for dogs.
Do you accept Credit/Debit cards?
Yes – credit/debit cards are widely accepted and the preferred use of payment throughout the park.
How do you use my information?
Can I take Photos?
Yes – we recommend bringing one and capturing our world with everyone in your family. We will also capture a complimentary photo of all of you with your own device when you enter the experience.
Can I use a Drone?
No – you’ll need permission from the Council to do this, but permission will not be granted during event hours for the safety of everyone on-site.
Is First Aid available?
Yes – if you need first aid attention then please head to the main entrance where a qualified first aider will be available. Alternatively, simply ask any of our staff who will radio through for further assistance or call 01752 657414.
Is there Security on-site?
Yes – if you require assistance please contact a member of the team or call 01752 657414.
Can I bring Alcohol on-site?
No – sorry. As this event is for families, we will not be serving Alcohol anywhere this year – including The Farriers Cafe.
Is smoking/vaping permitted?
You are welcome to smoke/vape in the gardens, but please refrain from doing so in any indoor location and in ELF Wonderland around the toasting fire pits and picnic tables.
Capacity Accessibility and Additional Needs
Is Wonder Nights Wheelchair accessible?
Wonder Nights is presented in the natural grade one listed landscape of Mount Edgcumbe’s historic formal garden. We have made every effort to make the park accessible to all, but by its very nature there are small gradients and bumpy terrain in some select areas. The entire route is predominantly flat with no steps.
How about Scooters & Buggies?
No problem – you’ll be fine bringing Scooters and Buggies and they can be used throughout the entire experience.
Do you have Disabled parking?
Yes – we have six free dedicated spaces next to the Stables Courtyard available on a first come first served basis. We highly recommend you arrive early. If you are arriving after dark, then we recommend parking in the main car park as this is directly positioned at the entrance/exit to Wonder Nights. For more information click HERE.
Where are the Disabled toilets?
You will find disabled toilets in the Dry Walk car park, in The Botanicum, in ELF Wonderland and next to The Farriers Cafe (during opening hours) in the Stables Courtyard on the first floor.
Can I hire the Countryside Mobility Tramper?
No – unfortunately we have been advised by the Council that the all-terrain Countryside Mobility scheme Tramper is not currently available to hire due to COVID-19 restrictions.
Are Carers free?
Visitors who have valid and recent documentation (issued within the last 12 months) are entitled to one discounted carer ticket per group when attending with someone who has a disability. Please purchase the tickets you require online in advance. The guest with the disability will pay the normal admission charge. Please present at admissions a Disability Living Allowance OR an Attendance Allowance award letter OR a Personal Independence Payment letter AND a current and valid Blue Badge.
Is the event suitable for younger Children?
Definitely – in fact, this year Wonder Nights – The World of Make Believe has been designed to save Christmas for younger children who will no-doubt be enchanted by all magical characters living in our garden!
Is the event suitable for Children with Autism?
Yes! Capacity is limited this year, and families follow the trail in separate groups. You are also free to explore the attraction at your own leisure. If you would prefer a quieter visit then please visit us before 4.00pm and/or in January.
Is this event suitable for the Elderly?
Yes! We have many older visitors who enjoy Wonder Nights with their family.
Do you use Smoke effects?
Yes – we specifically utilise magical smoke effects in the entrance building. For a brief moment, some guests can find this to be uncomfortable because it temporarily reduces vision and can be deemed Claustrophobic. There is no impact to anyone’s health as the effect is created using water vapour, but simply ask a member of the team at the entrance if you would prefer to avoid this feature.
Do you use Strobe lighting effects?
Yes – very briefly in the attraction pre-show located in The Botanicum. We also use a small amount of flashing lights throughout the experience.
Is Mount Edgcumbe Country Park open as normal?
The wider estate is open daily for you to explore from dawn until dusk. After 4.00pm, only the admission area is open and illuminated, so you will need a Wonder Nights ticket to explore after dark.