Frequently Asked Questions

Need help? We’ll solve that mystery!

Find out all you need to know in advance here. If there is anything we can help you with on the evening then please visit Guest Relations located at the main entrance.

Take me to:

Tickets
The Show
Travel
Operations
Accessibility and Additional Needs

Tickets

Do I need to buy tickets in advance?
We highly recommend you do. It’s cheaper, you’ll get in faster and you’ll guarantee admission. On select nights it’s likely we will reach capacity.

What happened to timed-ticket entry?
This year, we’ve removed the need to enter the experience between specific times. This allows our guests to be more flexible with their evening. What’s more, this year we’ve introduced light shows, which means we cannot operate a one-way trail. You will be able to explore the whole garden your way using a guide map, and return to features more than once should you wish! 

I haven’t received my ticket confirmation?

You should receive a ticket confirmation E-Mail almost immediately following confirmation of payment. If you have not received it, please check your Junk folder before contacting us. If you require us to attempt to send it again then please send us an E-Mail to info@wondernights.co.uk with your order confirmation number or the surname used and approximately when the payment was made. We will retrieve your order and re-send your ticket confirmation to you. If you are due to visit Wonder Nights within the next 48hr then please head to Guest Relations at the main entrance who will assist you further.

I haven’t received any physical tickets?
You don’t need any. When you arrive you will simply need to show us a printed copy of your ticket confirmation or an electronic copy on your mobile device. We will need to scan the smart code on it and then you’re all good to go.

I’ve lost my ticket – can I get a duplicate?
If you can’t find your ticket confirmation E-Mail then please visit a ticket counter on the night and we will be able to retrieve your ticket confirmation for you. You will need to confirm the surname, telephone number and the E-Mail address used to originally make the purchase.

Can I amend my booking or get a refund?
Unfortunately not. All ticket purchases are non-amendable and non-refundable. If you can no longer make it then someone else can take your place instead – simply forward to them your ticket confirmation.

The Show

What time do you open/close?
Wonder Nights is open from 4.00pm until 9.00pm or later. Please see our dedicated page for the latest opening times HERE.

What times do the shows start?
Please see our dedicated page for the show times HERE. We may add additional show times on the night, so be sure to check your guide map on arrival. Please note that most of our light shows do not start until it’s completely dark.

How long do the light shows last?
Each experience lasts between 10 and 25 minutes so you’ll need to spend at least 3 hours here to see everything. On select evenings it may take longer due to increased volumes of people.

Are there any show times not attended by Children?
There are no specific show times that are just for adults, however to assist with your planning, our later shows are slightly less popular with younger families.

How far will I have to walk?
You should expect to walk at least two miles during the course of the evening.

Will Father Christmas make an appearence?
Yes – at some point during the evening, it’s highly likely you’ll meet Father Christmas! This short meet and greet experience is included in your ticket on evenings prior to Christmas only. 

Travel

Is there on-site car parking?
Yes – check out our Directions page HERE. Wonder Nights is located within the boundary of Mount Edgcumbe Country Park. All car parks are owned and operated by the Council. The car parks are chargeable and shared with other visitors to the park. Any vehicles are left entirely at the owners’ risk.

Can I take the Cremyll Ferry?
Yes – the normal Cremyll Ferry timetable will be extended on event nights only and you don’t require a ferry ticket in advance. Check out our Directions page HERE to find out more.

Can I take the passenger ferry from The Barbican / Royal William Yard?
Yes – but your return journey will be to Admiral’s Hard only in Stonehouse. From here you can walk (5 mins) to the Royal William Yard or take a bus/taxi to locations throughout the city. Check out our Directions page HERE to find out more.

Can I take the Bus?
Yes – check our Directions page HERE to find out more about coming by Bus from Plymouth and the surrounding villages.

Can we bring a Coach?
Yes – drivers can drop-off passengers close to admissions, but your driver will then need to park the coach in the designated area at Barn Pool, which is about a 10 minute walk away from the Wonder Nights entrance. For easier access to the park, please enter via the vehicle exit. Coach parking is free.

Operations

What should I wear?
It is the responsibility of all visitors to ensure that they are dressed appropriately for the weather conditions. We also highly recommend you wear sensible closed and sturdy footwear.

Can I bring my dog?
Unfortunately we are unable to welcome dogs to this event – with the exception of assistance dogs. Dogs are not permitted in the historical Earl’s Garden year-round, so this policy is not unique to Wonder Nights. We also use special effects and loud sounds here, so the overall environment is not suitable for dogs.

Do you accept Credit/Debit cards?
Yes – credit and debit cards are widely accepted at the admission counters, at the Glow Workshop, at the marshmallow toasting area, at the Feasting Tent, at The Welcome-Inn and at The Stables cafe. The only exception to this are the remote locations that sell hot drinks/snacks for which you’ll need cash.

Do you accept Cheques?
No – unfortunately we do not accept payment by Cheque anywhere in the park.

I love legal stuff. Tell me more!
We strictly comply with the data protection recommendations set out by the Information Commissioners Office. We will never pass your details on to anyone else. For more information on how we deal with your personal information please see our Privacy Policy HERE.

Can I take Photos?
Yes of course, but please refrain from using flash photography during our light shows as it ruins the ambience and magical effect of some illusions!

Can I use a Drone?
Unfortunately not. You’ll need permission from the Council to do this, but permission will not be granted during event hours for the safety of thousands of people on-site.

Is First Aid available?
Yes – if you need first aid attention then please head to Guest Relations where a qualified first aider will be available. Alternatively, simply ask any of our staff who will radio through for further assistance.

Is there Security on-site?
Yes – if you require assistance from Security please contact a member of the team or call 01752 657414.

Can I bring Alcohol on-site?
No – sorry. You are only permitted to purchase and drink alcohol sold by our licensed caterers inside the Welcome-Inn bar, at the Wide Awake Coffee Co. locations or at the Stables Cafe.

Is smoking/vaping permitted?
You are welcome to smoke/vape in the gardens, but please refrain from doing so in our queue lines, in any indoor location and during any performance/show. 

Accessibility and Additional Needs

Is Wonder Nights Wheelchair accessible?
Wonder Nights is presented in the natural grade one listed landscape of Mount Edgcumbe’s historic formal gardens. We have made every effort to make the park accessible to all, but by it’s very nature there are moderate gradients and bumpy terrain in select areas. The whole experience has been adapted to provide level entry with the only exception being a small link of 7 steps located between the Grand East Lawn Fire Garden and the Marshmallow toasting area.

How about Scooters & Buggies?
No problem – but scooters and buggies are not permitted inside Sir Piers Mansion of Mysterious Curiosity. Please leave in the dedicated parking area outside.

Do you have Disabled parking?
Yes – but we only have six dedicated spaces next to the Stables Courtyard available on a first come first served basis. We highly recommend you arrive early.

Where are the Disabled toilets?
You will find disabled toilets in the Dry Walk car park, at the main entrance to Wonder Nights next to the ticketing counters, at the entrance to Sir Piers Mansion of Mysterious Curiosity and next to the Stables Cafe in the Stables Courtyard on the first floor.

Can I hire the Countryside Mobility Tramper?
Unfortunately we have been advised by the Council that the all-terrain Countryside Mobility scheme Tramper is not suitable for hire after dark.

Are Carers free?
Visitors who have valid and recent documentation (issued within the last 12 months) are entitled to one free carer ticket when attending with someone who has a disability. Please purchase the tickets you require online. The guest with the disability will pay the normal admission charge. The free carer’s ticket is not available online and will be allocated to you at admissions on presentation of Disability Living Allowance OR an Attendance Allowance award letter OR a Personal Independence Payment letter AND a current and valid Blue Badge.

Is the event suitable for younger Children?
Yes absolutely – younger children are truly mesmerised and enchanted by all the lights and the grand scale of the whole experience. Although the majority of Children are fine, we do very occasionally find that some younger children can react differently to theatrical effects and moments of complete darkness so parental caution and supervision is advised.

What about The Vulnerable Edge?
Wonder Nights is designed to be magical and enchanting but as with any wonderland, there’s always a Vulnerable Edge. This area of the woods is creepy and features moments of complete darkness, loud thunder storm effects, strobe lighting and interaction with creatures that call the valley home. You may wish to pass on this feature?

Is this event suitable for the Elderly?
Yes absolutely – we have many older visitors who enjoy Wonder Nights with their family. The only thing to consider is that there are prolonged moments of standing during our attractions/light shows, a reasonable amount of paths to navigate at low light levels and brief but steep hill sections.

Do you use Strobe lighting?
Yes – we use a significant amount of strobe effect lighting throughout the gardens. Unfortunately, due to the nature of this experience, it is not recommended that photo sensitive epileptics attend Wonder Nights because the overall volume of flashing lights would be considered unsafe for anyone who is affected.

Do you use Smoke effects?
Yes  – we specifically utilise a heavy amount of smoke effects in the Door to Enchantia pre-show feature at the main entrance to Wonder Nights. For a brief moment, some guests can find this to be uncomfortable because it temporarily reduces vision and can be Claustrophobic. There is no impact to anyone’s health as this effect is produced using water vapour. Simply speak to a member of the team at the entrance if you would prefer to avoid this feature. There are other attractions that also use smoke effects, including Finding Wonderland – our night-time spectacular show, but the viewing area space is colossal in scale and the smoke disperses quickly when it is used.

Is Mount Edgcumbe Country Park open as normal?
The wider estate is open daily for you to explore from dawn until dusk. After 4.00pm, you’ll need a Wonder Nights ticket to explore after dark. 

Will the Barrow Centre be open during Wonder Nights?
The Stables Cafe and the independent shops at the Barrow Centre each have their own opening arrangements (usually 10.00am – 4.00pm) throughout the period and do not feature as part of the advertised Wonder Nights event and are located outside of the admission zone.