Frequently Asked Questions

Need help? We’ll solve that mystery!

Find out all you need to know in advance here. If there is anything we can help you with on the day then please talk with one of us at the attraction entrance.

Take me to:

Admission Tickets
Wonder Nights in 2021
Travel & Directions
Attraction Operations
Accessibility & Additional Needs

Admission Tickets

Do I need to buy tickets in advance?
No, but we recommend you do as we anticipate some dates will sell out. If you book ahead online then admission is guaranteed.

Why can I only book five tickets for A Magical Journey with Father Christmas?
Our capacity is set at five persons (excluding Infants) for this experience. This is because we are allocating a whole row to one booking and each row consists of five seats. If you are bringing more than five Adults and Children in your party then please book a separate group for the same date and time.

I haven’t received my E-Mail ticket confirmation?

First, please check your Junk E-Mail folder. If you still can’t find it, please send us an E-Mail to info@wondernights.co.uk with the surname and telephone number used and approximately when the payment was made. We will retrieve your order, correct the information and re-send your ticket confirmation to you.

I haven’t received any physical tickets?
Don’t worry – you don’t need any! When you arrive you will need to show us a printed copy of your ticket confirmation or an electronic copy on your mobile device. We will need to scan the smart code on it and then you’re all good to go.

I’ve lost my E-Mail ticket confirmation – can I get a duplicate?
Don’t worry – we’ll automatically send you a new one the day before your visit. There is no need to contact us.

Can I amend my visit date/arrival time?
Yes – you can amend your visit date/time for free providing you give us more than 48 hours notice. Simply click on the ‘manage your booking’ link on your ticket confirmation E-Mail.

My tickets are ON HOLD from last year – how do I re-book?
We have sent to your E-Mail a voucher to redeem. You can redeem this now by entering the unique code into the box on the basket page after you have selected your tickets. Just click on TICKETS above to get started.

I visited on 12 December, 2020 and was offered free tickets to return in 2021 – how do I redeem?
We have sent to your E-Mail a voucher to redeem. You can redeem this now by entering the unique code into the box on the basket page after you have selected your tickets. Just click on TICKETS above to get started.

I have a credit voucher to spend – how do I redeem?
You can redeem this now by entering the unique code into the box on the basket page after you have selected your tickets. Just click on TICKETS above to get started.

Wonder Nights in 2021

How does this year compare to previous years?
Due to the impact of COVID-19, we are not in a position to offer the full light show experience. We anticipate this returning in 2022. This year, we have three NEW attractions in order to provide a magical experience for families this holiday season. We very much hope to bring back the light shows and illuminated garden next year as we know so many of you are looking forward to returning when things get back to normal.

Why is the normal Wonder Nights not returning this year?
The full Wonder Nights event requires us to plan from May and financially commit in July, so it’s at this time that we have to predict a uncertain COVID-19 future. The overall financial, insurance and operational risk due to the self-isolation of staff was deemed too much, and this is why so many events remain adapted to a smaller scale or cancelled this year. We very much hope to bring back the full event in 2022 because we have an epic theme planned.

Can you explore after dark?
Yes – all attractions are available after-dark. The World of Make Believe Garden Trail is an exciting torch-lit adventure this year. If you arrive after 3.30pm, we provide all Children with a souvenir torch to seek out all the secretive homes! A Magical Journey with Father Christmas is indoors, however the lighting is much more effective after dark. The outdoor Christmas Courtyard is also best experienced after dark.

Are you illuminating the whole garden this year?
No – this year the Earl’s Garden will not be illuminated. Only low level path lighting will be used from a health and safety perspective for The World of Make Believe Garden Trail. The homes and clues can be found using a torch, which is included in the ticket price for Children. 

Will there be any light shows this year?
No – unfortunately not. We very much hope to bring back the light shows in 2022 as we have something epic planned.

Will the Mansion be open this year?
Yes – we are able to open this house this year and this will be the venue for A Magical Journey with Father Christmas.

Will there be any character meet and greets?
No – unfortunately we are not able to bring in costumed characters this year. If you visit the house, then you will be able to meet Father Christmas though!

What time do you open/close?
Our attractions are timed and run frequently between 1.00pm and 8.00pm. Please see our dedicated pages for the latest opening times.

How long will it take to explore?
Please allow at least 60 minutes for each attraction. Allow longer to enjoy food and drink in the Christmas Courtyard.

How long is The World of Make Believe Garden Trail?
The walking route this year is approximately half a mile long. It’s slightly longer than last year.

What times do the shows start?
Please see the dedicated pages for each attraction to see the start times.

What refreshments will be available?
You can purchase hot food and drinks in the Christmas Courtyard which is located at the end of each attraction. If you are here before 3.00pm you can also eat at The Farriers or The Orangery.

Travel & Directions

Is there car parking?
Yes – check out our Directions page HERE. Wonder Nights is located within the boundary of Mount Edgcumbe Country Park. All car parks are owned and operated by the Council. The car parks are chargeable and shared with other visitors to the park. Any vehicles are left entirely at the owners’ risk.

Can I take the Ferry?
Yes – the Cremyll Ferry is operating daily on its winter timetable. The last ferry leaves Cremyll Quay at 7.00pm. Please bring a torch to find your way if you plan to visit after dark. Check out our Directions page HERE to find out more.

Can I take the Bus?
Yes – check our Directions page HERE to find out more about coming by Bus from Plymouth and the surrounding villages. Please bring a torch to find your way if you plan to visit after dark.

Can I arrange to bring a Coach?
Yes – drivers can drop-off passengers close to admissions, but your driver will then need to park the coach in the designated area at Barn Pool, which is about a 10 minute walk away from the attractions’ entrances. For easier access to the park, please enter via the vehicle exit. Coach parking is FREE.

Attraction Operations

What COVID-19 precautions do you have in place?
Currently, our staff will continue to wear face coverings in all indoor areas and there will be no physical contact between Father Christmas and visitors.  

What should I wear?
It is the responsibility of all visitors to ensure that they are dressed appropriately for winter weather conditions. Temperatures can vary dramatically here. We also highly recommend you wear sensible closed and sturdy footwear.

Can I bring my dog?
Unfortunately we are unable to welcome dogs to this event – with the exception of assistance dogs. Dogs are not permitted in the historical Earl’s Garden year-round, so this policy is not unique to Wonder Nights. We also use special effects and loud sounds here, so the overall environment is simply not suitable for dogs.

Do you accept Credit/Debit cards?
Yes – credit/debit cards are widely accepted and the preferred use of payment throughout the park.

How do you use my information?
We strictly comply with the data protection recommendations set out by the Information Commissioners Office. We will never pass your details on to anyone else. For more information on how we deal with your personal information please see our Privacy Policy HERE.

Can I take Photos?
Yes – we recommend bringing one and capturing our world with everyone in your family. We will also capture a complimentary photo of all of you with your own device when you enter/exit the experience.

Can I use a Drone?
No – you’ll need permission from the Council to do this, but permission will not be granted during event hours for the safety of everyone on-site.

Is First Aid available?
Yes – if you need first aid attention then please seek the attention of a member of our team who will radio through for further assistance or call 01752 657414.

Is there Security on-site?
Yes – if you require assistance please contact a member of the team or call 01752 657414.

Can I bring Alcohol on-site?
No – sorry. As this event is for families this year, we will not be serving Alcohol anywhere.

Is smoking/vaping permitted?
You are welcome to smoke/vape in the gardens, but please refrain from doing so in any indoor location and in the Christmas Courtyard around the toasting fire pits and tables. 

Accessibility & Additional Needs

Is Wonder Nights Wheelchair accessible?
The World of Make Believe Garden Trail is presented in the natural grade one listed landscape of Mount Edgcumbe’s historic formal garden. We have made every effort to make the park accessible to all, but by its very nature there are small gradients and bumpy terrain in some select areas. The entire route is predominantly flat though with no steps. For A Magical Journey featuring Father Christmas please enter the experience via the attraction exit. For Adventure Segway – Journey to the Northern Lights! please discuss your specific requirements with an instructor on 0371 789 1024.

How about Scooters & Buggies?
No problem – you’ll be fine bringing Scooters and Buggies and they can be used throughout the park. They are not permitted inside A Magical Journey with Father Christmas. You can leave them inside the marquee next to the entrance.

Do you have Disabled parking?
Yes – we have six free dedicated spaces next to the Stables Courtyard available on a first come first served basis. We highly recommend you arrive early. If you are arriving after dark, then we recommend parking in the main car park as this is directly positioned at the entrance/exit to the attractions. For more information click HERE.

Where are the Disabled toilets?
You will find disabled toilets in the Dry Walk car park, at the entrance/exit of all attractions and next to The Farriers Cafe (during opening hours) in the Stables Courtyard on the first floor.

Can I hire the Countryside Mobility Tramper?
No – unfortunately we have been advised by the Council that the all-terrain Countryside Mobility scheme Tramper is not currently available to hire.

Are Carers free?
Visitors who have valid and recent documentation (issued within the last 12 months) are entitled to one free carer ticket per group when attending with someone who has a disability. The guest with the disability will pay the normal admission charge. Please purchase the tickets you require online in advance and then send us an E-Mail to info@wondernights.co.uk to add on the free carers ticket.
Please attach to your E-Mail a copy of Disability Living Allowance OR an Attendance Allowance award letter OR a Personal Independence Payment letter AND a current and valid Blue Badge.

Is the event suitable for younger Children?
Definitely – a visit to our experiences are a perfect way to entertain Children at the most wonderful time of year! Younger Children (aged 2+) will no-doubt be enchanted by all magical characters living in our garden and older Children (aged 10+) will love the all-action Segway adventure!

Is the event suitable for Children with Autism?
Yes – but if you would prefer a quieter visit then please visit us on the first entry/show of the day or in January.  

Is this event suitable for the Elderly?
Yes! We have many older visitors who enjoy these experiences with their family.

Do you use Smoke effects?
Yes – we use a significant amount of smoke effects in our Adventure Segway – Expedition to the Northern Lights! attraction. For a brief moment, some guests can find this to be uncomfortable because it temporarily reduces vision and can be deemed Claustrophobic. There is no impact to anyone’s health as the effect is created using water vapour, but simply ask a member of the team at the entrance if you would prefer to avoid this feature.

Do you use Strobe lighting effects?
Yes – very briefly in the Great Hall during A Magical Journey with Father Christmas attraction and significantly in the pre-show during Adventure Segway – Expedition to the Northern Lights attraction. We also use a small amount of flashing lights throughout the experiences.

Is Mount Edgcumbe Country Park open as normal?
The wider estate is open daily for you to explore from dawn until dusk. After 4.00pm, only the Wonder Nights attractions are open and illuminated, so you will need an admission ticket to explore after dark.